Support & Training
Customer Support Center
The Isilon Customer Support Center includes 24-hour secure access to the Isilon Knowledge Base—immediate answers at your fingertips, The Customer Support Center includes release Notes and Product Documentation as well as a portal to log and track service requests.
Support Advantage Services
Outstanding support is essential for management of your storage environment. Responding to problems after they occur is no longer enough—our experts will help you identify and prervent any potential issues to ensure the highest possible performance, data availability, and operational efficiency. Learn more about our Support Advantage Offerings and select the service that best meets your needs.
SupportIQ
SupportIQ is an essential diagnostic tool that allows Isilon to solve issues quickly and deliver the Enterprise-class support that customers need and expect, without being a burden on IT staff. SupportIQ is based on secure, encrypted, industry-standard software and is “firewall friendly” – there is no need to open ports or VPN access. SupportIQ allows Isilon Support to request diagnostics without remotely accessing a customer’s network, cluster, or proprietary data. Enable SupportIQ on your cluster and get connected today!
Isilon Learning Center
By participating in an Isilon Systems education program, you'll acquire the skills necessary to deploy, optimize and administer the Isilon scale-out storage platform. Individualized and on-location training is also available to meet the needs of your organization.
Isilon Technical Certification Program
Earning an Isilon Technical Certification demonstrates your experience and expertise with the Isilon scale-out storage platform.
Support and Maintenance Terms
Please visit http://www.isilon.com/support/terms to view the Terms of Support and Maintenance that govern any support services provided by Isilon.
Customer Support Contacts
Phone
- US/International: +1-206-777-7970
- Toll-free US: +1-866-276-0723
- United Kingdom: 0-808-189-1055
- France: 0800-902589
- Germany: 0800-181-2371
- Support: support@isilon.com
- Preferred Partner Program: partners@isilon.com
- Alliance Partner Program: strategicpartners@isilon.com